NDR
If you're thinking of booking a holiday with Canvas... don't! just don't. Check the reviews on social media if I don't come across sincerely enough. We stayed at La Baume in Frejus in a Canvas Cabin. The park itself was great, lots of pools, a few shops (don't buy a big inflatable you can't use them in the pool), lots of slides and a bunch of stuff for the kids to enjoy. The kids club leaders aren't great in English so young children will struggle. Now onto the Canvas cabin.... First up we were given a shonky cabin right down by the motorway miles away from everything. if you didn't heed my review (or read this after booking for which you've got my utmost sympathy) and realise that your cabin is down at the edge near the motorway, ask for another one or go and book somewhere else - all night road noise of all the lorries even louder if you're eating outside, you might as well pitch your tent next to the M1. If you're in a newer cabin, lucky you, you might miss a lot of what we experienced! What worked - the Air Conditioning, this was the saving grace, at least it was cool at night. What was broken/didn't work... err lots. the BBQ was so wobbly we had to wedge it between the cabin and a chair to make it usable, the decking gate was hanging off its hinges. The light bulbs were missing or flickering (non-dimmable bulbs on dimmer switches), top bunk bed safety panel was about to fall off, the shower didn't drain properly, the taps were loose, the double bed didn't lay flat and we had to tie it down or have our feet 2 foot in the air when lying on it, missing inventory (no inventory list to check what we missing), all the veneer on the cabin was split/broken and sharp - not safe for young kids with soft skin, light fittings hanging out of their settings with live wires exposed, units starting to fall off the walls, drawers that didn't close... You should get the picture. Pity I cant share pictures or videos of the issues. The staffing - ratio of staff to cabin is lower than for any of the other vendors we saw onsite so you'll get the poorest service purely as they're already 110% trying to turn around the cabins for the next unfortunate lot visiting. For over £1,000 a week it's daylight robbery and I guarantee you wont leave with a favourable impression of Canvas... don't do it. Eurocamp looked a country mile better. Seriously, even if they are offering it for free, don't do it, you'll thank me.
5 years ago
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Canvas Holidays has a 1.1 average rating from 8 reviews

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