Your web site is satisfactory but your computer system (or perhaps the system operated in your name) is frankly rubbish. Yesterday my order failed, I sent a LIVECHAT query which could not be dealt with and I received an email that the query would be saved and I will be telephoned. Today after not receiving any call I tried your LIVECHAT again. The saved query could not be found and the answers to my messages were frankly silly. You will understand that I will never again pay an additional charge to deal with Cancer UK only to experience these nonsensical problems.