Excellent organisation and competent service. Our visit to Vancouver returning from Calgary was very good, a few downsides though: Deer Lodge at Lake Louise....Don't expect much and you won't be disappointed! We had a room upgrade as they were running late, if that was an upgrade I wouldn't want a standard room there! All other hotels were superb! Other grumble was Avis rent a car:We suffered a tyre blowout in the middle of nowhere, made it to a phone & called their emergency number.....told to return car to whistler (200 miles away), when I pointed out we were nearer to Kamloops they said to find a Canada tyre depot in Kamloops and get it sorted and Avis would refund. This we did and we are still awaiting our refund! Maybe other hire operators offer better back up? Hannah was brilliant in the organisation and keeping us updated prior to our holiday.