Katrina
First, I will like to say that I traveled with CAMPS twice in the past (Sri Lanka 2019 and Tanzania 2020). Both were positive experiences. This year was extremely disappointing. First, a group of 57 teenagers should not travel as one group and complete dangerous activities such as the 9K hike we did. There were 3 Thailand groups and we should have traveled as 3 separate groups to ensure each group was manageable and to ensure safety. The group could not be properly managed, and there was a large amount of first aid that needed to be administered due to frequent falls. We had students who severely struggled on the 9k trekking expedition. Even staff members felt unsafe and fell on the loose rocks and loose leaves. There was a particular stretch coming downhill that was the most dangerous and students started to scoot and crawl down rather than continue to fall. We had an incident of a student almost falling off the cliff. Since we were all stretched out across the 9K distance, it was impossible to have eyes on all students and properly ensure safety. There was a moment when a group of students I ran into told me they had waited almost 20 mins for a staff member to arrive because they fell and hurt themselves. I was the first staff member to get to them. Second, proper staff accommodation was not provided. There was a night when male and female staff shared one room/space. We were not informed until we were already in a remote village with no signal or way to make alternative plans. We were offered (at the last minute) a room off to the side that wasn't prepared with a mattress. We were told we could move our mattresses into the room as female staff members. This was given as an option close to 10 pm after we had spent the day on a dangerous 9K hike and after we had to focus on putting kids to bed. It was not treated as a priority. I believe this was due to poor planning by CAMPS because a staff member who arrived earlier was informed by a local that there was another cabin usually available but it was not reserved in advance- therefore it was unavailable for female staff. Additionally, all teachers did not have their own rooms at the hotel lodge although there were enough rooms available if bookings were made in advance. Two staff members had to share a room which made it difficult for staff to relax and rest each day. This was fixed mid-way through the week. However, this proves it was something that could have been fixed before. It is essential for teachers to have proper rest on long 8-day shifts with expeditions. There seemed to be poor communication with numbers, flight meal requests, and the count of teachers from CAMPS to vendors. I understand that miscommunication happens especially with language barriers. However, a pattern of it happening in different sectors (Emirates airline, hotel, village) shows a strong sign that information was not verified or checked before our arrival. For example, the flight meals were not sorted on the way to Thailand. A phone call at the beginning of the week could have sorted to flight meals before returning. Emirates values customer service and has a high reputation for accommodating needs well if given advanced notice. Yet, we were told less than 24 hours before our flight that Emirates meals were once again not assigned and that Emirates could not adjust because it was less than 48 hours. It was delayed communication that if delivered at the beginning of the week, could have left room for solving. Third and probably most concerning: CAMPS leaders should have an activated and working SIM card for emergencies the moment we land. I believe they had SIM cards, but they either weren't checked or weren't working right away. Unfortunately, we had a hospital emergency on our first day, and CAMPS leaders were unable to use their phones to contact the UAE right away. This was eventually solved. After traveling to Sri Lanka and Tanzania in the past, I felt as if the CAMPS leaders and teachers were a team. We interacted with the kids the same, helped discipline, re-direct, and the kids interacted with CAMPS leaders. It is understandable that CAMPS leaders will not know all of the kids (and even harder with a massive group of 57), however many of the teachers travel with students they do not know either. We are also learning over 50 new names and faces. Yet, we know it's essential to build relationships with kids, interact with them, and establish common communication among all staff members. It was quite hard to feel that on this trip.
1 year ago
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