After getting quotes from 10+ camera shops I recently sent 8 pieces of camera equipment to Camera Jungle, I did so based on the fact that given like for like descriptions for their condition all 8 were valued highest by Camera Jungle. Camera Jungle sent me an invoice for the sale, but no break down to show the individual prices they had assessed/paid for my equipment, £232.50 less than I had been quoted. I emailed them for a breakdown of the invoice, no response, I called them for 2 days before I eventually got somebody to pickup the phone. 2 different sets of people over the following week failed to get back to me, I always had to chase them up. I eventually forced a member of staff to provide photographs of my equipment, so we could talk about the condition and how they had graded it. I was told that they would not normally provide photographs, even though as I realised they do photograph the equipment and use them on their website to sell them afterwards. The member of staff who eventually started justify the gradings then decided to make up damage and marks on some of the equipment, even though we were both looking at the same photographs. "I called her out" on her claims and she then refused to comment on what she had just claimed. At no point was I allowed to speak to the person who had assed the equipment, I believe this is done on purpose to keep customers at arms length. I sent 2 camera bodies, I used there condition as an example of how flawed there grading was, they were in completely different condition, but Camera Jungle graded them both in the poorest condition, even the GH4 which only had 383 shutter actuations! I believe that in a similar way to some Estate Agents, Camera Jungle offer the highest market prices to pull customers in and then unfairly down grade their condition so they end up paying less than the other companies. I have sold lots of camera equipment over the last 15 years to, MPB, Mifsuds, Dale Photographic, Clifton Cameras, Harrison Cameras, LCE. Ive never had any grading changed, always been able to speak to the person who's graded the equipment. Avoid Camera Jungle at all cost, I think they summed themselves up when they couldn't even take photographs of my equipment that were all in focus. Andy Nikon Professional Services Member