My 93 year old father has a camera that he had forgotten how to use well. He never had a manual--maybe back in the days when electronics came with a CD. Anyway I ordered this (easy and I'm in US), communication was great and the manual arrived several days later!! I mailed it to my Dad. The manual has given an old man his photography back. He is soooo happy as is my Mom. They have been out on many photo adventures sent. You just don't know how special the availability of this manual is to my family. It really has given him the proverbial new lease on life. I wouldn't hesitate one second to order from your company again. All my thanks, Barb H