This operation immediately confronts customers with a defensive and cantankerous pose when having to deal with customer issues such as crudely printed, "defective" products. In response to printing manuals and skimping on ink to dig into customers' pockets, the characters respond defensively and with reckless, ungrammarly communication: "The manual YOU ordered we have sold over 30 copies and all satisfied customers. The manual was formatted by Nikon and we print from a PDF. If you are not happy then please return with a COVERING letter." Not sure if this operation has proper permissions from Nikon to print what they do and parade the Nikon label in a crudely operated outfit.