The experience is quite different from the usual shopping experience these days. First off all, the communication is quite lacking. You get a order confirmation but that's all. I would have expected at least another email confirming that it was shipped out, ideally containing a tracking number. If you do end up contacting the customer service, be prepared to wait several days between answers. Answers which are usually rather short and don't really answer the questions completely. The actual product shipped is okay, but not more. The printing quality is not overwhelming, but I guess it's sufficient to be able to read it. Especially smaller text in the illustrations suffer from the low resolution (maybe 100dpi at best?). Also the manual was just printed in B/W while the original PDFs from the manufacturer contained some colored pages. All in all, it's fine but in hindsight I would have probably printed it myself, especially since the import taxes, post office processing fees and shipping costs are not considered in their advertisements. Considering all that, on top of my poor experience with customer service, I don't even want to think about their 100% satisfaction guarantee..