The communication prior to the delivery from Calido was excelllent; they informed me accurately by phone of the delivery slot and indeed the delivery was made as expected. Unfortunately the wood is not as dry as I would expect and thus the burn is not fantastic. I did converse with Calido about this however after a couple of emails (informing them of my concern and giving more qualitative information) the communication stopped; no offer of resolution not to even come and check the moisture level (to try to disrobe me or alleviate my concerns). Ultimately leading me to leave this review. I do wish it had gone better post-delivery but It seems that as with many companies, once the money is in the coffers all bets are off.