Bought in 2018. Love my flat, however..... Faulty radiator £150 to replace. Flood from above (washing machine not fitted correctly) £50 to call out an electrician as water caused loss of power. Microwave not working, who has ever had a microwave stop working on them? I flooded downstairs as a result of the washer in my toilet not being properly fitted causing my poor neighbour's kitchen ceiling to come down. £3500 in damage and a £500 excess for me. Extractor fan in bathroom is faulty. (substandard fan fitted as this should not be failing after 4 years.) However Cala did not fit the inspection hatch large enough, for the engineer to access I know unbelievable isn't it! I sent an email to cala re this. Five weeks later no response. Sent a further one asking for their complaints resolution process and timescale. No response. Phoned them They have agreed to come on the 30th to rectify. Speaking to my neighbours, it would appear that several had queried this back in 2018 and Cala fixed it. So Cala were aware at the time but did nothing.! This is not the experience that I expected to have buying a house from a so called "premier" builder.