I recently purchased self supporting roof beams and polycarbonate sheeting. Having not recieved notification of a delay, I rang after the given 10 working days, to be told that stock was due the following week. That week came and went and I phoned again, to be told I was on back order. On both occasions I had to initiate contact and it was felt that the sales people were uncaring and had bad attitudes. A supervisor did phone me back to resolve the issue. I had to cancel half the order due to stock issues and the balance arrived some 24 working days after the initial order.