We were charged twice for delivery, although I made two orders, they both came on same delivery and when I rung about this, I was told that we could not have a refund on one of the deliveries as the orders were made at different times (they were only made 4 days apart as I realised I had not ordered enough on original order). Surely as the orders, for which we had to wait rather a long time for! were despatched at the same time and came on the same wagon we are entitled to a refund. W have also used your Company before on various occassions, but are very disappointed that we cannot have a refund.