I've made an order for over £100 at Saturday. I've got a customer waiting for her Earth Positive Sweatshirt and to be honest, that was the only thing I need ASAP from this order. Parcel or parcels, because it was delivered in 3 parts in plastic bags were delivered on Wednesday, I wasn't so happy about the packing but it doesn't matter to me at all. In my whole order, one thing was missing, sweatshirt. I've made a call to customer service and guy that i spoke to, told me that my missing item will be delivered on Friday. It wasn't. I've called again customer service and lady told me that she has nothing in her system about my delivery. So finally my sweatshirt that i most care about, will be delivered on Monday. So, my customer is waiting over a week for her stuff and I'm losing reputation due to bad organisation. If you need something ASAP, don't depend on this site, because it can get you into problems.