The ordering process and delivery were excellent. The site was easy to use and reliable and delivery is excellent, with a number of options available from the delivery company (DPD). The items i ordered arrived together packed inside a large box. Their condition was poor and without any additional packaging to protect the items inside. The clothes were creased and looked like they had been squashed/compressed (i presume in storage at the warehouse). Furthermore, i was concerned because some of the items had split seams or large seams sticking out. Though they did not look worn, it was evident they were stored/handled roughly - something that i do not expect for items labelled 'premium'. That being said, the items themselves were as described - quality of the materials, size and fit were all very good.