I bought my husband a Buy a Gift overnight Spa experience for his birthday last year. After the experience I’ve just had I never want to buy a gift from them again. We bought the experience so we could use it at a specific hotel nearby. However, when we went to claim this we were told by the hotel it’s only possible to book weekdays not weekends. Online it does specify certain dates might be restricted but not certain days. It was difficult to reach out to Buy a gift as they only have the online service you can’t call anyone. When I finally got through they said they couldn’t refund the voucher for false advertising only give me credit for another voucher. So I took the credit and used this to buy another overnight stay at another hotel which was under the credit limit so I also put an extra £20 towards another voucher for an overnight spa. As I did this I noticed that for the previous voucher I booked which was an overnight spa day for the hotel I had wanted spa wasn’t included anyway which is ridiculously false advertising for a spa day package. So I had my two new vouchers anyway and I wanted to book my hotel. When I tried to book the hotel there was no date I could select which didn’t charge me between an extra £20-£80. I feel like when you book a voucher this should cover the cost of the stay, you shouldn’t have to add more money to it. In any case I added £20 to book my hotel stay. Then it came to book my spa at the same hotel and again to book at a weekend I had to pay an extra £20. So I ended up overall paying £60 more than I should have just to book the hotel and spa when I wanted to. This was very frustrating. Had I just booked the hotel and spa directly I worked out that it would have been approximately £80 less than I actually paid! So they really are making a lot of money on these vouchers. I would recommend anyone to buy directly with a hotel not through buy a gift. The customer service is awful. To top this off when we went to the hotel and to the spa the boilers had stopped working at the hotel so the water in the spa was cold as were the showers. I’m still trying to get a refund from the hotel for the extra £20 I paid to have the spa day on a weekend. Overall a very disappointing experience, please don’t buy a voucher with this company. There is so much small print you will soon regret it.