I was gifted a Gluten Free Baking course, which I didn't manage to use in the 12 month limit so extended it. When I went to book it, I finally got hold of the lady who runs them to be told she was so terribly sorry, but she retired 5 years ago and had been asking buy-a-gift to take it down. This was not just the experience had stopped after the voucher had been purchased, which I would have accepted, this was the experience stopped a good 3.5 years prior to the voucher been purchased!! When I went on to live chat, I was told by Ian, sorry you can't have a refund as it's outside 30 days, and I had to rebook to something different. Only when I reiterated they were selling something that no longer existed, did he decide a refund was possible. I now need to get the person who bought it for me to contact them and ask for a refund. It was not fair them paying £80+ for an experience I was never going to be able to use. I will not be using buy-a-gift again, or recommending them to anyone.