Don't even want to give them 1 star but couldn't write the review without clicking one. Wouldn't recommend this service, I booked a butler for my sisters 30th birthday at least a month in advance as a surprise we came all the way from Liverpool booked and paid for a private room in the hotel we stayed in only to be let down as the butler did not show up! I also emailed them at 4pm of the day it was booked to make sure everything was still ok and didn't even get a reply. When I called them to say the butler had not shown up they said the could try and get a replacement but this was not possible has we only had the room for 1 hour. He also said he txt the butler that morning at 8am to tell him about the job and because he didn't reply that meant he could do it? He said this does happen rarely, so I asked him if it does happen why aren't you getting actual confirmation from anyone your booking to prevent it from happening again? Really unprofessional as they don't even get confirmation from any butler they provide. If I had known this I could've got another one from a different company. Really ruined my sisters birthday. Will never be using these again and advise no one else too either. I also think we should be reimbursed for the room we paid for which we were meant to be using for their service.