Booked well in advance a butler to come and entertain for a birthday at 8pm. 8:10 called butler bookings and was told “apologies this guy has done this before, sorry do you want a refund” Understandably I was frustrated and explained this wasn’t good enough. After several further conversations they eventually found a replacement. This is where the night was saved by a replacement butler Matt he traveled all the way from Birmingham at presumably short notice and his performance and dedication to the job really saved the evening. If it wasn’t for the initial poor service and response then it would be a 5* review. Thank you Matt again for such a great evening.