MW38414, I bought French doors with side windows with Thumb turn locks came with key locks so I never bothered complaining and just fitted the doors, I paid extra for triple glazing as I live in a coastal property when we had bad wind recently the top and the bottom of the master door was coming away from the frame I did not realise until this happened that they had not put shooting bolts top and bottom of the Master door even though they’ve put the holes/keeps to take them and Was told that they put them in on their site when ordering, so when I emailed them explaining what they’re done, 3 days later their reply was they didn’t think they need them because they wasn’t that tall when I explained that the wind pushes the top corners out and the rain comes in along with some photos they just ignored me I’ve emailed them several times with no reply, so I am left wondering why they give a guarantee will not be using this company again, because they don’t give you an option in days and I’ll quickly they reply I have put over a week.