Consistently been fed wrong information or told one thing then get told another thing. Like for example I just get an email today regarding the Summer Camp USA program and it says congrats now that you booked your embassy appointment but I never booked an embassy appointment because they told me that Canadian citizens do not need to yet they send me this extremely confusing email today and this has been consistent with BUNAC, I constantly get information specific to British citizens but never Canadian and they just give me one answer then send very unhelpful information that is not specific to where I live, overall I had a really frustrating first experience with Bunac.