I have just moved to New York from NZ on the J1. There are lots of steps and documents to fill out - the service helps you stay on track the whole way from initial consult, to pre departure, to arrival in your new city of choice. The process was streamlined and made so much more clear with the help of the team at BUNAC, and especially Jessie who was always so enthusiatic and thorough when answering my queries. I gave 4 stars because the phone lines are always busy, so they're not as reliable during emergencies. However the team always checks their emails and replies very quickly. Overall would highly recommend them for anyone wishing to do the J1.