Not very impressed with my service from Emma on the US team. She was very curt - I felt like I was paining her by asking her questions pertaining to the service this company provides. She answered my questions in a rude manner and cut me off a few times. I have had good interactions with other Bunac team members - this is the first one that made me want to take my business elsewhere. I hesitated before calling Bunac again today as I genuinely did not feel comfortable with the idea of talking to her again. With good reason as I was met with the same deflating attitude from her.