Sufyan Hussain
I arrived at the store within my time slot. I was still made to wait 1 hour in the store for my order to be ready. There was a lack of communication between all staff members. All staff members seemed to be waiting for someone else to do the job for them.

When I was finally able to collect my order - I was given the wrong length of timber. This led to more waiting while a worker looked for a tape measure to check the length of the timber.

It took over 1 hour to collect 5 pieces of timber. It was extremely unprofessional for a builders warehouse.
Posted 1 year ago
Hi Sufyan,

Please accept our apologies for this. We pride ourselves on the fastest Click & Collect in the industry. I hope you give us another try to let us show you just how amazing our service usually is.

Thanks
James
Posted 1 year ago
BUILT/ is rated 4.63 based on 1,391 reviews

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