This is my third visit to BUILT and my second purchase. My first order was sent to the wrong address, my second attempt was a wasted journey as the item I wanted was not actually in stock despite their website saying "In stock". The second purchase (third visit) was for planned timber board. Their website said stock however I called to get confirmation. Unfortunately the staff member couldn't find it by name/size so only until I gave their part number was it found. After several frustrating attempts to order via their website to get a discount (using my mobile) I had to go home to use my laptop in order for the payment to go through (something about a bad gateway??). I drove to the depot to collect which took an age even though it was supposed to be ready. Most of the board had been wrapped in film so I checked for the correct sizes against my order then loaded up. I was extremely disappointed upon unwrapping to find that most of the boards were akin to bananas. It was almost like they curled up as soon as released from the packaging. The boards have been laid flat and weighted in an attempt to correct the bows. "fingers crossed".. I doubt I will be using BUILT again for such items.. If you want wood, go to a timber yard.