AVOID!!! By far the WORST experience I have ever had with any supplier. As a trade customer I deal with a broad spectrum of suppliers and without a doubt, this company is the most incompetent company I have ever dealt with. They literally never call you back. I was forced to chase missing orders for weeks and each time I eventually got through I was told someone would call me back - of course no one ever did! Their phone system also seems to cut you off with a pre-recorded message saying "we will call you back"after about 2 minutes on hold. On average it would take about 6 attempts until I got through. I ordered 4 different products from 4 different suppliers through this company, I gave pretty simple instructions that I needed to know when the 4 different deliveries were due so I could arrange to be on site to receive them. The first 3 deliveries took ages and rocked up to site with no prior notice (obviously I wasn't there). The 4th delivery never turned up. A month after ordering I chased with a further phone call and asked to speak to a manager or someone in a position of responsibility, I was fobbed off and told to email them! Shortly thereafter I got an email saying this product was on backorder and asking what I wanted to do... Repeatedly spoke to a Lee and a Jack, both of which promised me a call back from customer services or their manager Mandy. Never heard a peep after the phone call was terminated.