Avoid this company. Ordered a new pair of barn garage doors, which arrived 10 days late and damaged. Called the company to ask what can be done. The doors needed to be fitted for a client as the whole project was held up waiting for these doors (we received no communication or explanation for the delay). I asked if we can fit them and receive a partial refund for the damage as they would not be able to get a replacement out in time and was told to email photos to process the partial refund. After submitting the photos in an email, I then had to chase a response a week later and was told they have refused to honour this refund stating I didn’t follow their T&Cs, despite only doing what I was being told to do. They accused me of lying and produced a recording of our call (I wasn’t made aware the calls were recorded). The recording confirmed what I was saying but they refused to accept it. I asked for this to be escalated to a complaint and what their complaints procedure was. They refused to provide this to me. I called again and was told to mark my email for the attention of the management team, which I did. I initially dealt with Karl and then someone called Nathan, who was not in management as I had requested. Both have been patronising, rude and unprofessional. They have provided template responses completely disregarding my particular issue. I deal with building merchants and suppliers on a daily basis and I have never encountered such a dreadful attitude from a company. Not only am I completely infuriated and frustrated, but I have a very unhappy client - who was present when my original call was made and was expecting a partial refund.