I placed my order online and followed it up with a telephone call, as I needed the delivery between specific dates. I was told that this was no problem, it would arrive the following Tuesday, between the dates that I requested. Tuesday arrive but the delivery did not. I phoned again, only to be told that my order would be delivered on the Thursday, still within my timescale. First thing Thursday morning, I received an email telling me that the materials that I had ordered the previous week were not in stock but would be delivered at a later date, outwith my timelines. I once again phoned, this time to cancel my order. It was duly cancelled and monies refunded immediately, with no hesitation or apology. Very poor service.