We ordered a sink from Build4Less which was absolutely stunning but sadly, we soon discovered that the unit was too large for our new kitchen. We reported this Build4Less shortly afterwards who agreed to collect it. However, there would be a £10 return fee (we're fine with that) but also a reduction in the original price of 20% as a "restock fee". We are consumers and not trade and therefore is unlawful. Despite stating this fact to Build4Less and advising that our statutory rights as consumers override their terms and conditions, to date they have refused to collect the sink and refund us the total amount we paid, less the return fee of £10. We have therefore reported Build4Less to trading standards who have advised that they will be raising this issue with Build4Less.
In addition, the companies "cooling-off" period on the website is stated to be only 7 days - also in contravention of the law. It should be 14 days.
1 year ago
Build4Less has a
4.1
average rating
from
317
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.