Customer Service rude , we have had our cables disconnected due to virgin cables being laid in our village. Not our fault , not BT , but they will claim all of their cost back for the repair from virgin . It will take over two weeks to fix and my children will not have internet for their new Christmas present and I cannot work from home as previously arranged over the school holidays . This has all been explained to BT but are not in the slightest bothered or concerned, category can’t help and don’t care , can’t offer 4 G box even though they could past all costs back to virgin. They are all about the money , oh but will give me £8 a-day compensation . That’s going to pay my children care costs and make up for the disappointing Christmas. I did say I would cancel my BT and go to virgin, their reply was there would be a charged 😡😡😡. Unbelievable, don’t use them