Where do I start this company is disgraceful and shows no empithy my father is seriously ill with motor neurone he has become housebound so we changed his tv package to include films we did not know that watching these sky films used a great deal of internet usage. For four months BT happily charged him heavy charges is was unaware as unfortunately he is unable to access his emails due to poor usage of his hands. We only realised that these charges were occurring when he was notified by his bank that he was overdrawn. After days of calls and speaking to various people at Bt we established what these charges were for. After explaining to Bt the circumstances they would not refund the charges however for an extra £2.50?per month he could have unlimited usage fine but how do they justify £140 of extra charges ? They are just out to rip customers off and when it comes to ripping off A very poorly old man within a very limited life expectancy how can they justify this disgusting BT I will make sure everyone knows this story they are happy as long as they are making a profit don’t use BT !!!