Scum of the earth. Please, please do not ever join these. Well I joined BT for there 6 months half price deal and if id have known now what i know, I wouldn't have paid 50p a month. Cut my internet off 7 times in 5 months because they kept getting my grandad and mines accounts mixed up (he hasn't been with bt for 3 years) they kept cutting services off before billing date knowing I'm on the vulnerability list and have young children with monitors ect, took 2 double direct debits which I had to fight for to get back, way below promised spoeds, TV service was glitchy and slow. So I left to Sky, received my final bill reminded from bt £656.53 with options for payment plans ect, called the number to be told BT don't accept payment plans and its because it has already gone to a debt collection agency (when I called day I received the letter) it wad with TDX group... Or so I thought, contacted TDX to setup payment plan to be told they don't support BT as a client and it's not with them😂 called BT back to be told sorry there mistake it's actually with moorcrofts and they gave me the number, contacted Moore crofts, same thing... No idea about the debt ect. Called BT back to be told its not actually with a debt collection agency yet its not going until 30th September but I could pay the full amount now😂 Im trying to pay the debt but there refusing, manager promised called me today between 12:30pm and 14:30pm no call, called BT back to be told my only option is to wait to get a letter from the debt agency. Which there adding on 15% onto the balance 😂 never known anything like it. Please avoid at all costs. Sky has a bad name but I can assure you, they are better than this scummy company by far. Talk talk, virgin, please go with anyone but these. Not worth it at all.