I have bought off Brooks in the past and try to avoid buying off them because of the abysmal customer service when you are onsite. This time I thought that by buying an item online, it would be ready for me as a quick pickup. This was not the case. I was sent out to the yard to look for the item, no staff were visible. I waited for 15 minutes in the middle of the yard but still no help. I then started walking deeper in to the yard and found 3 staff member having a smoke behind the last timber racking aisle. I asked them to help me access my order and then asked if they have a facility to cut it to size. He asked me if I brought a saw. I did as I doubted they would offer. He then said I should fire away and went back to having his smoke with the boys. Will not be returning.