Purchased a Cisco Smartnet Contract on 21/08/14 Cisco Smartnet takes at most 5 days to set up, I have been in contact with Accounts and Customer Service regularly, to at every time be told wait till the end of the day, which I have done on every occasion. 03/09/14 early hours of the morning e-mailed Accounts once more to query the status of the contract or get a refund, response at 08:59 was, here's the contract attached, I tried to use the contract number sent to me on Cisco to associate it with my account, by 11AM I have Cisco telling me the contract is someone else's and the are considering severing all my contracts on suspect of fraud, looking at the contract number shows it is indeed someone else's DE BEERS DIAMOND JEWELLERS LTD and They and Cisco are furious because I am trying to use their Contract ID to download software. A call off Broadband Buyer Customer Services on 04/09/14 said it is Azlan's and Cisco's fault but will be rectified by close of business, well it still hasn't and I am without the use of my Cisco Integrated Services Router 887 because without the software upgrade I can not install it properly. Take my advice, read the reviews, physical stock is fine, and I have had stock off them but contracts steer clear, cheap contract prices mean cheap service and their promises are as permanent as a fart in a wind machine!