Have a Hime care plan with British Gas and I booked an engineer out as my boiler was not functioning and kept switching off with a fault ..I phoned for an appointment and was asked if anyone had a medical condition and he was informed that my husband had a bad chest infection at the moment but this was not thought of an emergency call out and do was offers a booking for two days later .iI booked for an appointment today between 12 and 6 pm . I had two missed phone calls within 20 minutes on my mobile around 2pm and upon ringing the number back the number had a recording advising it was ‘British Gas ‘and it’s not urgent and will call soneother time . I myself then rang up British Gas to find out why I had a call whether it was to do with my repair and was told ‘yes ‘it was to do with a reschedule as other people took priority over my appointment as they had medical conditions ,so we have been without heating four days with my husbands chest infection ongoing yet that’s not counted as someone who is a priority but on the scheduled appointment have been kicked off to ‘reschedule ‘the appointment after having taken time off work . There is a bank holiday so my appointment would have been rescheduled for when I could get time off again in a weeks time . After complaining I have been offered £30 for broken appointment and an engineer has been rescheduled again for today don’t know what time for an emergency as I have now told them again husband still has chest infection and has medical condition .The reason why I have been cancelled and rebooked as emergency is I failed to tell them that he also had a medical condition apart from his chest infection .The chest infection on its own is not a ‘high risk ‘according to them . This is not the first time they have done this either to me ..It’s happened before so saying it only happens occasionally does not sit with me . My complaint is why when I have taken time off work have I been cancelled at the last minute to make appointment for somebody else ? Surely this should be pointed out at the time of booking the appointment that although ‘we are booking this appointment your appointment may be cancelled at the last minute due to an emergency elsewhere ‘ When one takes a homecare contract out with them one should be informed of this then as well . For this I have to award British Gas ‘one’ star and am sure it will keep happening .I am not the first and the last to happen to . The engineers themselves are excellent it’s just the office staff making these appointments that are to blame and the management for letting it happen . British Gas is a large company and can afford to employ enough engineers to do the emergency call outs . I am paying an excess of £60 a repair as well so it’s not like it was a free repair . Head Management need to listen to the customers to avoid making changes to these last minute reschedules .