Absolutely terrible company. The worst energy company I have ever dealt with. We signed for EV tariff in January. We got bill in February which was not right because there was only one charge but it was supposed to be separate it for peak and off peak + the value was incorrect. I have questioned it, nothing happened. Cut the very long story short, it's May now, nothing happened, I have been asking for refund for months now and they keep prolonging and keep taking DD of hundreds of pounds! I have lost my patience and want to leave. I wanted confirmation that they won't charge us the exit fee of £75 because they never provided the service we singed up for. I was told that the complaint team will be in touch in 24-48 hours, which was 5 days ago. They won't give me refund, they make it impossible to leave and we are overpaying hundreds of pounds every months because of their incompetence! It's disgraceful how they treat their customers and how incompetent this company is to provide service which they confirm I should be using!