I was involved in an RTC accident a few days ago. A van knocked me down and l was admitted to the hospital lots of bruises and pain but no broken bones. When l left the hospital l phoned British Gas to top up my meter. So the payment went through and they said any problems when you get in give us a ring. I got home no electric working so l phoned customer services and they told me my meter was faulty and a engineer will be out within the hour. So l waited no engineer. I phoned back again and they said no engineer was booked for you! In the end l put the phone down on them and said l am leaving British Gas for Octopus. It was a different attitude then they offered me £75 to stay but l told them thanks but no thanks(my friend was offered £120 to stay as well). So l put the phone down on them they are the worse company ever for energy . Avoid these guys big time.