One star… only because no stars is not an option. Recently moved from Octopus (who customer for service were great) Moved to BG, what a dreadful experience. Been with them 2 months, the change over was horrendous, app progress incorrect, when I did find someone to answer the phone, they had no clue, no electricity usage data on the app, apparently on six monthly billing (my bad for not spotting) so as I can’t see any data I am playing a game of Russian Roulette to see if I have enough money in the accost. Tried to find a way to speak to someone today, no joy, chat bot just terminates. I am tied in but the annoyance is pushing me that the fee may be worth it, but then don’t want to pay more as it is almost rewarding terrible service.