The incompetence of British Gas never ceases to amaze me. I have been chasing them to provide me with my quarterly dual energy bill since I sent them actual Gas and Electricity metre reading at the start of March. I received the following email on three occasions since the start of March, the first time on 20 March and the last email on 19 Apr. “Thanks for getting in touch and allowing us to resolve your complaint, I have issued the bill on the basis on 7th March 2024, meter readings and your bill has stuck on the system because of some technical issues your bill will get released within 7 working days and once it has been issued, I'll let you know via email”. The bill was finally released on 19 Apr 2024 and at this point British Gas sunk to a new level of incompetence. The actual metre reading I provided them with so that they could accurately calculate my energy usage and the total cost were not the metre reading on my bill. To add insult to injury they also added an additional charge simply described as “Other Adjustment” £62.00. One of the things required on a bill/invoice is “a clear description of what you're charging for”. When I finally manged to get through to British Gas by phone (only took 45 mins) I queried what the “Other Adjustment” £62.00 was all about. Unsurprisingly the person on the end of the phone at the call centre had no idea. In 2023 British Gases CEO Chris O'Shea's remuneration was £8.2m, up from £4.5m in 2022, according to the firm's annual report. The package consisted of a salary of £810,000, a £1.4m annual bonus and £5.9m in long-term bonus, pension and benefits. In January, during an interview on BBC, O'Shea described his combination of salary, bonus and shares as "a huge amount of money" and said he was "incredibly fortunate". During the same interview, O'Shea told the BBC his pay was "impossible to justify". It’s not surprising that British Gas CEO (O’Shea) is "incredibly fortunate" when his company accounts department are adding additional charges to their customers which they cannot account for. Or maybe I am contributing to their Christmas Party? It would also account for British Gas annual profits jump tenfold, from £72m in 2022 to £751m in 2023 and profits expected to come in between £150m and £250m in 2024