Edward Clark
I joined British Gas on the 27th of January I explained that I am a 79 year old disabled pensioner who cannot read my gas or electricity meter and have to get some one to read them for me ! I sent first meter readings to them and they arranged a direct debit of £86 80 a month my sister in law took photos of both gas and electricity meters for me on my iPad so I have record of these readings I had two payments taken I then received my first bill for first 54 days which British Gas said came to £469 which is impossible amount I have a one bedroom bungalow with solar panels fitted and cannot use main gas oven so I use a small air frier .a woman names zebra claims I used £146 84 for 54 days and £302 22 for same period for electricity ? But the photo I have of my smart worktop reader says on the 28 th of March I had used £130 for the year and on the 31st of March photo shows I used £41 23 for electricity the month and £55 94 for duel fuel for that month so the bill British Gas sent for meter readings are totaly different to smart work top reader ? I ve had smart new smart gas meter fitted by British Gas and he worked on original electricity meter on the 22 nd of March and now both meters can be read by British Gas .but I am again disputing bill and taking advise as to how I can give all the details to the ombudsman’s. In the mean time I cannot leave brith gas while I’m still classed as being in debt I have had a futher bill for gas and electricity so I’m even futher in debt and will be even after next payment on the 7 th of this month .i am so worried about this bill I don’t know if I should turn off everything and live on sandwhiches. Or what to do ?edward clark
3 weeks ago
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