Where to begin with this Paul and Barrie "Chuckle" operation. Over the last 4 months my wife and I have spent at least 11 1/2 hours on the phone to British Gas that we will never get back. Compounding bill charges on our account and coming up with shocking bills for months (Jan 24 our bill for a 2 bedroom flat in Edinburgh was £748.45). Obviously I forgot I was powering the 6 flats in our block that month. Couple this with asking us to clear off a bill for 2023 when we had a direct debit set up for £126 a month all last year is another insult to injury. All in they would like my wife and I to pay £1944 or whatever figure "the computer calculated" every other week (we've had 6) plus whatever our actual usage may be to clear the account and leave. I really do hope with your current business etiquette that you go like banks except without the government bailout and are allowed to go to the wall. You exploit, swindle and illude people. I would say modern day piracy but it would be an insult to pirates. Hang your heads in shame and have a serious look at your customer service model. Waiting on a telephone to speak to a robot or person outside the UK is not customer service. The audacity when one of your representatives on the phone can't even relate or know the currency of the £ and the value. Embarrasing!!!!!