Nikhil More BG this is the third time you have sent this e mail Thanks for getting in touch and allowing us to resolve your complaint, I’m pleased to say this has now been resolved. I am sorry for the inconvenience caused to you, I checked the account for you and there is no debit on your account as payment has been received on your account for the amount of £227.23 on Mar 4, 2024, shall i go ahead and close the complaint on the account If you’re happy this has now been resolved, please reply to this email. If I haven’t heard from you by 04/04/2024, I’ll take it that you’re happy with the information we’ve provided and close your complaint. I have sent information 3 times next day delivery which the complaints team have received and now public with this This is NOT my account not my name that you have listed and I have never paid that amount not sure if you can read English but this is farcical by you. Do what you want with the complaint number 11993378 as the 8 week period to submit the information to the ombudsman will be approaching complete waste of time dealing with this shower of clowns