TERRIBLE CUSTOMER SERVICE !! Ordered the extra long burgundy and polka dot braces with gold trim front and rear. The photos clearly show the gold metal section at the rear in their main advertising image. When product arrived the rear section, which is clearly advertised in gold metal, has been exchanged for a cheap grey plastic device. This makes the braces look cheap and tacky. When I spoke to the company employee she said that the manufacturer had been changed and they had put the plastic section in the rear of the braces. When I told her that the product had been wrongly advertised when showing the metal section instead of the cheap plastic part she was rude and said that I would have to pay to send the braces back. This was despite the product advertising free delivery. I have bough items from British Braces before but would not go back again to buy from them. There is clear false advertising hear and all customers should be made aware. They are showing better quality products than they are actually selling. Also the staff need more training in customer service because the lady I dealt with was just rude and unreasonable.