I purchased a bin for work and when it was delivered, I was told that it cannot he returned. This is a confidential bin that is lockable (I never asked for a customised bin). Bear in mind that all confidential bins are lockable in the first place. British Bin insisted that it was customised and that it cannot be returned. They will take it back however the only amount they can return is £20 (but they’re taking the bin that I bought). The £20 isn’t even half of the £75 that I paid for it. They were very interested that I will purchase another bin, take my money again and the rest of the £75 that I paid for. The man who I spoke to was harsh when I told him that I’m not happy with his return procedure. We will never purchase from BritishBins again.