Everything possible that could go wrong went wrong. They are the worst airline I have ever used in my life. They cancelled my flight, then sent me on the wrong flight, and further delayes therefore they have any of my allergies, therefore I did not have a meal the entire overnight flight. They then lost my baggage and left me stranded in winter in South africa in the middle of nowhere in a safari park. I had to walk in winter in crocs in the safari and no coat or warm clothes, i got very ill. After the most expensive and wasted holiday of my life, they would not give me any refund or reimbursement for the ridiculous amount of unnecessary stress put on Me, and stated a vary vague email that did not even comment on most of the issues I had, only the flight cancellation. I am so disappointed and dissatisfied, after I thought BA was an accredited and good airline, I now would recommend no-one ever used this airline again, and get as far away from this company as possible