Ordered necklace the week before Thanksgiving. Paid the extra cost to have it shipped FedEx. Necklace arrived with the engraving misspelled. Took pictures of the necklace and emailed shop. Was told I would need to ship the incorrect necklace back first before a correct necklace would be made. It's 3 days before Christmas and I still don't have the necklace. When I contacted the shop they said to check USPS web site. They did not resend by FedEx which is what I paid for and they didn't send me a tracking number to check USPS. Very poor customer service. I will not be purchasing from them again.