Product - 10/10, Customer Service 5/10. Lets start with the product, It was presented perfectly as the bottle actually looked like the website photos .. That never happens! So I was most please with the quality of the product, Inside I found a instruction manual to help you use the product the way they see fit. This brings me to my first point, 10 minutes of this product will not give you the full benefit that this acid can actually have. I have used this product for 1 hour then gently wiping it off before bed leaving a thin layer still attached to the skin. So i guess the guidelines are created for all skin types, Personally for me this product can be applied with 0 damage to the skin as an overnight product, Just dont layer it on! The reason why i use it overnight instead is because of the healing properties that this acid has, It is much much much more effective! Put it like this, A sore face with red spots and scarring will heal up in about 2 weeks and start to look smoother with a complete vanish of the redness. If you leave this product on overnight it will do it in 3 days ... Perhaps its just my skin that has such a brilliant take to the product however I did question Bruvura and got a pretty poor reply to the questions I asked. Most questions wernt answered but I can see that it was just a very rushed response, Overall the product is out of this world, Alot weaker than most on the market with the exact same effects which to me makes it in a world of its own! The moisturizer is blight blue and I have only tried it twice, Having such oily skin means that these type of products just make me shine! I will admit the moisturizer does have a nice matting effect but I wont use it properly until the acid has completely healed my skin. That might sound crazy as the moisturizer helps the skin repair but this acid just works incredibly on its own and I dont want to ruin its work so far. So 10/10 for the Salicylic Acid. 5/10 for customer service as someone could have actually read my email before replying!