I visited Brantano in Malvern today and I asked a member of staff if she could help me. I usually purchase the same type or similar Emilio Luca court shoe every time as they are very comfortable. I could not see them on the shelf and she said what you see is what we have got. I asked if the lady at the till might be able to order them in for me as they had in the past and she said that she was in charge here and that they couldn't. I was upset by her manner as she wasn't very polite and so I left the store and purchased a pair of shoes at Clarks in Great Malvern instead. I am a very easy going person and try not to upset anyone and the member of staff upset me how she spoke to me and I am not sure whether I will ever go to Brantano again after today.