Having ordered several items for a Christmas gift which was sent by Royal Mail tracked the items failed to be delivered. No notification was received regarding delivery and when tracked Royal Mail had kindly taken a photo of my front door as proof of delivery even though no one was in on the day in question at the supposed time of delivery. Unfortunately not only have Royal Mail failed but Brandy Melvilles response of ‘they say they’ve delivered it so there’s nothing they can do’ is possibly more of an insult. Appalling customer service, happy to take the payment even though no goods were received.