We used BPL in 2018 for the sale of a flat and purchase of a new property. Our appointment of BPL was a huge mistake. I would be amazed if all of the 5-star reviews on here are genuine. We were assigned to their Bristol team. Issues with BPL included: * Our property purchase took many weeks longer than it should have due to BPL's incompetence. On several occasions it took the seller threatening to pull out of the sale for BPL to complete the most straightforward tasks. * Two months into the conveyance process (two months after we had completed various forms and payments), BPL told the sellers' solicitor that the reason for their slow progress was that we had not appointed them (!?!?!). Completely unacceptable. * At least 95% of the time they failed to answer the phone. * On the rare occasions that they did answer the phone, the attitude of BPL staff was they could not be f***ed. Only once was I able to speak to the actual solicitor who was handling our case (at completion), all other times she was apparently away. * Throughout the process BPL were trying to sell us "extras" - this is obviously where they make a decent amount of profit. E.g. chancel insurance was quoted as £130 through BPL, I found a higher level of cover for £15 elsewhere (due to having to pay a broker and BPL to "review" we barely saved any money but by that point we were happy to reduce our payment to BPL). * In the days before our completion they "lost" £10,000 which we sent over to them. Our bank sent us confirmation of the money being transferred to BPL's bank, the error was with BPL. * BPL repeatedly lost copies of documents that we sent over to them, asking for yet another copy to be re-sent. * The BPL completion statement was incorrect on four occasions. Even when I pointed out the errors it took several revisions to be addressed. Buying and selling your home is likely to be a stressful process even if most aspects go relatively smoothly. Do not add to the stress by employing a team as incompetent as BPL.