Wish I had read google reviews before using BPL solicitors. As a first time buyer I was not sure what to expect with the whole process and the conveyancer I was given did not help me whatsoever. All emails IGNORED. Phone calls IGNORED. I had several issues I needed addressing and they were appalling ignoring every form of communication and did not answer any of my questions or queries. I had that little faith in them that halfway through my process after having searches etc done I decided to cut my losses and have changed solicitors. Even trying to close my case all my calls were ignored for up to a week. Wish I could rate 0 stars.